Part 2 covers the essential rules and guidelines for estate agents in Hong Kong, including:

• Estate Agents Ordinance (EAO): Main rules for estate agents.
• Estate Agents Authority (EAA): Regulates and oversees estate agents.
• Handling Complaints: How complaints are managed.
• Licensing: Steps to get or renew a license.
• Agent Duties: Responsibilities and ethics agents must follow.
• Penalties: Consequences for breaking the rules.
• Commission Disputes: Resolving fee disagreements.
• Code of Ethics: Guidelines for professional behavior.
• Work Rules: Specific rules for advertising, managing client money, and keeping records.